It can be a parent's biggest concern, but problems in a childcare setting do occasionally happen. In many cases, the situation is fixable and your child can continue to be safe and happy in the care setting. But the key is to address problems immediately with the teacher, or if necessary, the program director. Even small concerns can cause harm and a negative outcome for you and your child. So, what should you do if you have concerns or have noted problems?
Try the SOLVE approach.
S
STATE the problem directly without assessing blame. Say: "I have concerns because ___________ occurred and would like to have more information about the incident" or "I noted that ___________ happened in my child's classroom and would like to discuss it." You should address these concerns in a meeting; not just casually when dropping off or picking up your child.
O
OFFER ideas or ask for thoughts as to how the problem can be solved. Discuss solutions together.
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LISTEN to what the teacher or director has to say. Stay calm and professional. Do not let emotions overtake the conversation.
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VALUE the caregiver. Let the teacher or provider know you are willing to work with the to find a solution. Of course, if you don't really feel this way, you should indicate your plans at this time as well. Most situations can be resolved in this manner; but if you feel it cannot, be honest.
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EVALUATE the solution after a few days or week. Be sure to provide feedback to the caregiver as to whether you feel the solution is working. If not, plan to revisit your concerns and see if they can be better addressed.
More Child Care Quick Tips
Try the SOLVE approach.
S
STATE the problem directly without assessing blame. Say: "I have concerns because ___________ occurred and would like to have more information about the incident" or "I noted that ___________ happened in my child's classroom and would like to discuss it." You should address these concerns in a meeting; not just casually when dropping off or picking up your child.
O
OFFER ideas or ask for thoughts as to how the problem can be solved. Discuss solutions together.
L
LISTEN to what the teacher or director has to say. Stay calm and professional. Do not let emotions overtake the conversation.
V
VALUE the caregiver. Let the teacher or provider know you are willing to work with the to find a solution. Of course, if you don't really feel this way, you should indicate your plans at this time as well. Most situations can be resolved in this manner; but if you feel it cannot, be honest.
E
EVALUATE the solution after a few days or week. Be sure to provide feedback to the caregiver as to whether you feel the solution is working. If not, plan to revisit your concerns and see if they can be better addressed.
